Location: Kuala Lumpur, Malaysia | Full-Time
🧭 Who We Are
We are a fast-growing Web3 x AI fintech company building the next-generation cross-border remittance infrastructure. We serve global institutions including banks, e-commerce platforms, and payment providers.
We're now looking for an Integration Support Engineer based in Kuala Lumpur to join our technical support and customer solutions team. In this role, you’ll act as a key link between our backend systems and our clients’ integration teams, supporting them as they connect to our APIs and platform.
If you're someone who loves helping clients succeed through technology and wants to be part of building global financial rails, we’d love to meet you.
🎯 What You'll Be Doing
- Serve as the first line of technical contact for client developers and integration teams during onboarding and go-live;
- Guide clients through our API documentation and platform configurations;
- Provide support for testing environments, credentials, and endpoint setup;
- Collaborate with internal teams (Product, Engineering, Compliance) to resolve integration-related issues;
- Contribute to the creation of API guides, FAQs, postmortems, and knowledge base articles;
- Participate in cross-timezone support meetings and regional integration projects — occasional short business trips to Singapore, Hong Kong, or China may be required;
- Assist with incident response and communication for integration-critical clients (on-call rotation may apply).
✅ What We're Looking For
Technical Skills
- Good understanding of RESTful APIs, HTTP, Webhooks, and Postman;
- Ability to debug request/response flows and assist in integration troubleshooting;
- Experience working with client-side integration, API support, or technical implementation is highly preferred.
- A basic understanding of SQL and backend system logs is a plus.
- Prior experience with SaaS onboarding, fintech, or infrastructure tools (e.g., Cloud Server, API gateway) is a bonus.
Communication & Collaboration
- Strong interpersonal and communication skills — you're confident interacting with both developers and non-technical stakeholders;
- Comfortable working in a multicultural, multi-timezone environment;
- Fluent in English (required); Mandarin is a strong plus (especially for regional clients).
Mindset & Culture Fit
- Highly responsible, self-motivated, and detail-oriented;
- Quick learner and eager to understand cross-border payment infrastructure;
- Solution-oriented and proactive in suggesting improvements to the integration experience.
🎁 What We Offer
- 💰 Monthly Salary + Performance Bonus (commensurate with experience);
- 🌱 Career path toward becoming a Customer Solutions Consultant or Technical Product Specialist;
- 📚 Continuous training in cross-border payments, compliance, Web 3 real business scenario applications, and AI toolkits;
- ✈️ Occasional travel opportunities for regional customer engagement;
- 🎯 Flat team structure with a focus on ownership, mentorship, and growth.
📬 How to Apply
Please send your resume (with relevant project examples or technical experience) to
📮 [alan@xcurrency.com]
If you were referred by someone internally, please include their name in your email.
🪩 Final Word
At the heart of great fintech is not just code — but the people who make connections happen. If you’re someone who loves helping real-world systems talk to each other, this role is your starting point.
工作地点：马来西亚吉隆坡｜全职岗位
🧭 我们是谁
我们是一家快速发展的 Web3 x AI 的金融科技公司，正在构建新一代的跨境汇款基础设施。我们的服务对象包括来自全球的银行、电商平台和支付机构。
目前，我们正在寻找一位常驻 吉隆坡 的 集成支持工程师（Integration Support Engineer），加入我们的技术支持与客户集成团队。你将成为客户与我们系统之间的重要连接人，协助客户顺利完成 API 接入与系统集成。
如果你热爱通过技术解决真实问题，想参与打造全球金融网络，这将是一个非常适合你的岗位。
🎯 你将负责的工作内容
- 担任客户技术对接的第一联系人，协助其完成 API 接入与平台集成；
- 指导客户使用 API 文档，配置接口参数和平台设置；
- 提供测试环境支持、接口调试帮助与上线前的验证服务；
- 协调产品、技术、合规等内部团队资源，协助客户解决问题；
- 参与编写 API 集成指南、常见问题文档、集成后复盘总结等；
- 跨时区参与来自东南亚/中东/欧美地区客户的对接会议；
- 视项目需要，可能参与短期的出差（如新加坡、香港或中国大陆）；
- 参与 incident first-response，协助处理重要客户的集成故障（可选 on-call 支持机制）。
✅ 我们希望你具备以下能力
技术能力：
- 熟悉 RESTful API、HTTP、Webhook，并熟练使用 Postman 等调试工具；
- 能理解请求响应机制，协助排查常见接口问题；
- 有过客户集成、API 技术支持或系统实施经验者优先；
- 熟悉 SQL 查询、有后端或日志排查能力者加分；
- 熟悉云服务器、API 网关或金融行业中间件者优先。
沟通协作：
- 善于表达、耐心服务客户，能与技术及非技术角色协同工作；
- 适应多语言、多文化、跨时区远程协作的环境；
- 英语沟通能力良好（必须），中文书写/沟通能力为加分项（便于服务中文客户）。
工作态度：
- 有责任心，能独立推进任务并关注细节；
- 热衷学习新技术，愿意深入了解跨境支付、清结算、合规相关知识；
- 主动思考并优化流程，提升客户集成效率。
🎁 我们为你提供：
- 💰 具竞争力的月薪 + 绩效奖金（根据经验面议）；
- 🚀 参与全球客户的接入项目，拓展国际工作视野；
- ✈️ 项目制短期出差机会（可选），体验区域性合作氛围；
- 🌱 完整培训体系，帮助你掌握 AI 工具链 + Web 3 真实业务场景应用 + 金融科技知识结构；
- 📈 成长路径清晰：支持向“客户解决方案顾问 / 技术产品专家”方向发展。
📬 投递方式：
欢迎将简历与相关经验作品发送至 📮 [alan@xcurrency.com]
如通过公司内部推荐，请备注推荐人姓名，以加速流程。
🪩 致未来的你：
真正连接世界的金融基础设施， 并不只是代码，而是那些让系统真正“接通”的人。 如果你热爱技术、热爱协作、热爱解决问题，欢迎加入我们。